What should I do if I sent my sample to the lab before registering it?
It's quick and easy to register your sample and create your Helix Account, even if you've already sent it to our lab.
It's quick and easy to register your sample and create your Helix Account, even if you've already sent it to our lab.
Once your kit reaches the lab, we will send an email advising we have received your sample and a reminder to register and to create your Helix Account.
You will need your kit ID to register the kit and create your Helix Account. If you have misplaced or discarded the materials with your kit ID please reach out to our Customer Support Team, and we can help you locate it.
Once your kit reaches the lab, we will send an email advising we have received your sample and a reminder to register and to create your Helix Account.
You will need your kit ID to register the kit and create your Helix Account. If you have misplaced or discarded the materials with your kit ID please reach out to our Customer Support Team, and we can help you locate it.