Has my kit arrived at Helix?

When your kit arrives at Helix you will receive an email from Helix with the subject of “We've received your saliva sample”.

If you think you may have misplaced or deleted this email, you can check to see if your sample has been received by logging into your Helix account at https://store.helix.com/account/signin.

If your sample has been received, you will see that your sample has been received by the lab, in the sequencing progress section of your account.