---
title: Why do I see an error message during the enrollment process?
description: Receiving an error during enrollment? Get help by emailing a screenshot of the error to support@helix.com.
---

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# Why do I see an error message during the enrollment process?

If you receive an error message, please email a screenshot to [support@helix.com](mailto:support@helix.com) for assistance. To help Customer Support troubleshoot your issue, provide as many details as possible, such as the error message, your device type (mobile or desktop), and the internet browser you’re using. 

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