Why do I see an error message during the enrollment process?

If you receive an error message, please email a screenshot to support@helix.com for assistance. To help Customer Support troubleshoot your issue, provide as many details as possible, such as the error message, your device type (mobile or desktop), and the internet browser you’re using. 

Note: For an optimal experience, we recommend using Chrome as your browser. If you encountered an error while using a different browser, please try again.