---
title: Why am I ineligible?
description: Wondering why you're ineligible? Find out what to do if you see the 'You Are Not Eligible' page after answering the questions.
---

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# Why am I ineligible?

If you see a ‘You Are Not Eligible’ page, it means you did not meet the criteria to proceed with study enrollment.

- **Why was I ineligible?** Your responses did not meet the current study criteria. This could be due to a simple error, such as selecting the wrong option for a health or demographic question.
- **Can I fix my answers?** You cannot manually edit your submitted questionnaire. If you believe you made a mistake and would like to be reassessed, you must contact Customer Support at (844) 211-2070 or by filling out [this form.](https://support.helix.com/s/kb-tickets/new?hsLang=en)

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