Why am I ineligible?

If you see a ‘You Are Not Eligible’ page, it means you did not meet the criteria to proceed with study enrollment.

• Why was I ineligible? Your responses did not meet the current study criteria. This could be due to a simple error, such as selecting the wrong option for a health or demographic question.

• Can I fix my answers? You cannot manually edit your submitted questionnaire. If you believe you made a mistake and would like to be reassessed, you must contact Customer Support at (844) 211-2070 or by filling out this form.