The location of your Kit ID depends on which at-home sample collection kit you received.
1. Saliva Collection Kit
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Where to find it: Look for the label printed on the side of the collection tube.
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How to identify it: Locate the unique code printed directly underneath the barcode.
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What it looks like: The Kit ID follows the alphanumeric pattern such as ABC-DEFG-123.
2. Buccal Swab Kit
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Where to find it: Look for the white label on the side of the plastic vial (with the blue cap).
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How to identify it: Locate the unique code printed directly underneath the barcode.
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What it looks like: The Kit ID follows an alphanumeric pattern such as YYMMDDA#####. (Note: This Kit ID contains no hyphens.)
3. Check Your Email
If you cannot access your collection kit, you can find your Kit ID in your email.
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Search your inbox for an email from Helix or support@helix.com. Also check your junk or spam folders.
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Look for a subject line that contains "Welcome to Our Study."
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The Kit ID will be listed in the body of that email.
Common Troubleshooting
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If the code you entered is invalid, double-check for common character mix-ups:
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The letter O vs. the number 0.
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The letter I vs. the number 1.
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The letter S vs. the number 5.
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Use the Kit ID printed directly on the collection tube instead of anything on the outer packaging.