What if my Kit ID isn’t working?

Helix uses a unique, 10-digit Kit ID in the format XXX-XXXX-### (X = letter, # = number).

If your Kit ID isn’t working, try these steps:

1. Verify the Kit ID format.
2. Restart your web browser.
3. Update your browser to the latest version.
4. Use a different browser (Chrome is recommended).

If the issue persists, please contact Customer Support for help. You can reach us via this form or by calling (844) 211-2070. Our hours are Monday to Friday, 6:00 AM – 6:00 PM Pacific.