How do I confirm if my sample has been received?

It typically takes 3 to 5 business days for Helix to receive your sample. You will receive an email notification from Helix once your sample arrives at the lab. Additionally, a green checkmark will appear under "Sample Received" in the DNA Sample Status tracker within your Helix account.

For instructions on creating a Helix account, please refer to this help article. To log in to your Helix account, refer to this help article.