Once Helix has transferred your sequencing data to Insitome and your results are ready, your results will available on Insitome’s website.
Please follow the directions below:
1. Please go to, www.Helix.com
2. Account - sign in with email and password
3. Under Products & Information look for the Insitome product picture
4. click on the “visit” (blue hyperlink) this link will redirect you to the Insitome login page
5. Log in to your Insitome account (You would have received an email when you first purchased the product to set up your Insitome profile)
6. Click on the product that you purchased and begin your journey!
If you cannot remember your password or did not set up an account on Insitome’s website, you may set up a password doing to following:
1. Click on the ‘’Question Mark’’ to the right of ‘’Password’’
2. Enter the email address you used to register your Helix DNA kit
3. Click on ‘’Request New Password’’
4. Go to your email and find the password reset email from Insitome. Follow the instructions in the email to set your password.
Once you have created your account, go back to the link listed above and sign in with your email address and the password you created. You will be able to view your results.
If you are having difficulty accessing your account and your results, or you have questions about your results please contact Insitome at firstname.lastname@example.org