If you are encountering an issue signing into Helix.com. Resetting your password may help with this. To do so please click on the following link:
Once you arrive on the sign in page, click on ''Forgot your password?''
Enter the email address associated with your Helix account and then click on ''Send password reset email''
You will receive an email with instructions to reset your password.
If you do not receive the password email please read our article about the steps you can take to ensure you receive the password reset email, https://support.helix.com/hc/en-us/articles/360000376983
*Please note, the password reset emails expire. You must always use the most recent message.