We will only process kits received by our lab within 12 months of the order date. If you have a DNA collection kit that is older than this, contact us before you send it to our lab. We may need to send you another kit (for a small fee) to ensure your saliva sample can be processed and successfully analyzed.
Articles in this section
- Will I receive a receipt for my order?
- Can I use my HSA/FSA to purchase a Helix product?
- Promo Code
- International Availability
- What is the cost of Helix partner products and sequencing?
- How do I find to the ordering page?
- Can I buy over the phone?
- Can I get expedited shipping?
- How long does it take for my kit to arrive?
- My package never arrived