You can check on the shipment status of your kit via the shipping tracking number you receive in an email from Helix within a couple of days from when you made the order. Once the shipment shows that your kit has reached our lab, please allow 4-6 weeks for the sample processing.
Articles in this section
- Will I receive a receipt for my order?
- Can I use my HSA/FSA to purchase a Helix product?
- Promo Code
- International Availability
- What is the cost of Helix partner products and sequencing?
- How do I find to the ordering page?
- Can I buy over the phone?
- Can I get expedited shipping?
- How long does it take for my kit to arrive?
- My package never arrived