You can change or cancel an order by contacting our Customer Care team here. If you submit a refund request before the kit is registered and within 30 days of purchase, you will receive a refund minus shipping and handling fees and a $25 cancellation fee.
Refunds usually take around 5 business days to process.
Important note: once your DNA kit has been registered, your order can no longer be refunded.
Orders that include non-Helix sample collection kits
Purchases that include a non-Helix sample collection kit (like for blood or other biomarkers) may include an additional return fee in addition to the refund policy above. Contact Helix Customer Care to learn more.
Product-only orders that do not include a Helix DNA kit
If you purchase a product after your DNA is sequenced by Helix, no refunds can be made once your order has been placed and your DNA data has been made available to the Helix partner.