You can change or cancel an order by contacting our Customer Care team here. You will receive a refund less shipping and handling fees and a $25 cancellation fee if the refund request is submitted before you register the kit on our website and within 30 days of the purchase date. Once you register your kit, your purchase can no longer be refunded.
Bundled purchases which include a partner blood test kit may include an additional return fee in addition to the refund policy above. Please contact Helix Customer Care for further details.
We apologize, but there are no refunds for 2nd purchases where your DNA has already been sequenced and made available to our partners once your order has been successfully placed.