Please contact Helix Customer Care for assistance tracking your package. All shipments include tracking information via USPS can be easily referenced upon request and are also automatically emailed to the order originator.
Articles in this section
- Will I receive a receipt for my order?
- Can I use my HSA/FSA to purchase a Helix product?
- Promo Code
- International Availability
- What is the cost of Helix partner products and sequencing?
- How do I find to the ordering page?
- Can I buy over the phone?
- Can I get expedited shipping?
- How long does it take for my kit to arrive?
- My package never arrived